Policies

Last updated: September 2, 2026

Thank you for shopping with qyleather. This page explains the policies that apply when you visit qyleather.com or purchase our leather goods, belt buckles, hardware, and accessories. By placing an order, you agree to the terms below. Nothing in these policies limits rights that cannot be excluded under applicable consumer law.

1. Orders and payment

Please review the product title, dimensions, material, finish, color, and selected variant before checkout. For belt hardware, confirm that the buckle width is compatible with your strap.
Prices are displayed in USD unless the storefront shows another currency. Taxes, shipping charges, and any available discounts are calculated at checkout.
An order is accepted when we send an order confirmation. We may contact you if an item becomes unavailable, an address needs clarification, or fraud-prevention checks require additional information.
To request a change or cancellation, email us as soon as possible. We will try to help, but changes cannot be guaranteed after fulfillment begins.

2. Product information

We work to present product descriptions, measurements, materials, and images accurately. Screen settings, lighting, manufacturing batches, natural leather grain, patina, and hand-finished surfaces can cause reasonable variations in color or texture. These variations are part of the character of the material and are not necessarily defects.

Unless a listing states otherwise, accessories and display items shown in photographs are not included. Please use the specifications on the individual product page as the primary reference for compatibility and care.

3. Shipping and delivery

Orders are normally processed within 1–3 business days, excluding weekends and public holidays. High-volume periods or made-to-order items may require additional time.
Available shipping methods, charges, and estimated transit times are shown at checkout. Delivery estimates are not guarantees and may be affected by customs, carrier delays, weather, or an incomplete address.
When tracking is available, it will be sent to the email address used at checkout.
The customer is responsible for providing a complete and accurate delivery address. Contact us promptly if you notice an error.
International orders may be subject to import duties, taxes, or brokerage fees imposed by the destination country. Unless checkout states otherwise, these charges are the recipient’s responsibility.

4. Returns and exchanges

You may request a return within 30 days after delivery. Before sending anything back, email 2902851603@qq.com with your order number and reason for the return so we can confirm eligibility and provide return instructions.

To qualify, an item must be unused, unworn, uninstalled, and returned in its original condition and packaging, with all included components. Proof of purchase is required. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable except when required by law or when the return results from our error.
Custom-made and personalized products: Because these products are made to the customer’s specifications, returns or exchanges are not accepted for non-quality reasons, including a change of mind, incorrect size selection, or differences in personal color or style preference. If a custom product arrives with a verified quality defect or does not match the confirmed order specifications, please contact us under Section 5 so we can provide an appropriate solution.
Altered, clearance/final-sale items, gift cards, and items that cannot be resold for hygiene or safety reasons are not returnable unless defective or required by law.
Exchanges depend on stock availability. The fastest option may be to return the eligible item and place a new order.

5. Damaged, defective, incorrect, or missing items

Please inspect your order promptly after delivery. If an item is damaged, defective, incorrect, or missing, contact us within 7 days with your order number, a description of the issue, and clear photos of the item and packaging. Keep the packaging until the claim is resolved. After review, we may offer a replacement, refund, repair, or another appropriate solution.

6. Refunds

Once an authorized return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Banks and payment providers may take additional time to post the funds. If a returned item is used, incomplete, damaged after delivery, or materially different from its original condition, we may reduce or decline the refund where permitted by law.

7. Product care and normal wear

Leather, plated metal, brass, stainless steel, sterling silver, and other materials can change in appearance with use and exposure to moisture, chemicals, perspiration, or abrasion. Follow the care guidance on the product page, keep items dry, and test cleaning products on a discreet area first. Normal wear, patina, scratches, tarnish, misuse, incorrect installation, and accidental damage are not manufacturing defects.

8. Privacy

Our Privacy Policy explains how personal information is collected, used, and shared when you browse the store, place an order, or contact us. Payments are processed through Shopify and the payment providers available at checkout; we do not receive your complete payment-card number.

9. Website use and policy updates

Site content, branding, photographs, graphics, and text may not be copied or commercially reused without permission, except as allowed by law. We may correct errors, update product information, refuse unlawful or fraudulent transactions, and revise these policies from time to time. The version posted on this page applies from its stated update date. If any provision is unenforceable, the remaining provisions continue to apply.